Refund Policy
Last Updated: May 26, 2025
This Refund Policy outlines the terms and conditions under which Quarimenlivo ("we," "us," or "our") processes refund requests for our online education services. By purchasing any course, program, or service from quarimenlivo.com, you agree to the terms set forth in this policy.
1. General Refund Eligibility
We are committed to providing high-quality educational content and services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions specified in this policy.
1.1 Eligibility Criteria
To qualify for a refund, you must meet all of the following requirements:
a) The refund request must be submitted within fourteen (14) days of the original purchase date.
b) You must not have completed more than twenty-five percent (25%) of the course content or materials.
c) You must not have downloaded or accessed any certificates of completion.
d) The purchase must not have been made using promotional credits, gift cards, or special discount codes that explicitly state non-refundable terms.
1.2 Non-Refundable Items
The following purchases are not eligible for refunds under any circumstances:
a) Subscription renewals after the initial fourteen (14) day period
b) Courses or programs marked as "non-refundable" at the time of purchase
c) Purchases made more than fourteen (14) days prior to the refund request
d) Services or courses where completion certificates have been issued
e) Bundled packages where individual components have been accessed beyond the refund eligibility threshold
f) Third-party services or products purchased through our platform
2. Refund Request Process
To request a refund, you must follow the procedure outlined below:
2.1 Submission Requirements
Submit your refund request by contacting our support team at help@quarimenlivo.com or by calling +27448741217. Your request must include:
a) Your full name and account email address
b) Order number or transaction identification
c) Date of purchase
d) Course or service name
e) Detailed reason for the refund request
2.2 Processing Timeline
Once we receive your refund request, the following timeline applies:
| Stage | Timeline |
|---|---|
| Initial Review | Within 3 business days of receipt |
| Eligibility Determination | Within 5 business days of receipt |
| Refund Approval Notification | Within 7 business days of receipt |
| Refund Processing | Within 10 business days of approval |
| Funds Availability | 5-10 business days after processing (depending on payment provider) |
3. Refund Methods
Approved refunds will be processed using the original payment method whenever possible. The following guidelines apply:
3.1 Credit Card and Debit Card Refunds
Refunds for purchases made by credit card or debit card will be credited back to the original card used for the transaction. Please note that it may take five (5) to ten (10) business days for the refund to appear on your statement, depending on your financial institution.
3.2 Electronic Payment Systems
For purchases made through electronic payment systems, digital wallets, or online payment processors, refunds will be returned to the same account from which payment was received.
3.3 Bank Transfer Refunds
If the original payment method is no longer available or cannot be credited, we may issue a refund via bank transfer. You will be required to provide valid banking details, and processing may take up to fifteen (15) business days.
4. Partial Refunds
In certain circumstances, we may grant partial refunds at our sole discretion. Partial refunds may be considered when:
a) You have accessed more than twenty-five percent (25%) but less than fifty percent (50%) of the course content
b) Technical issues prevented you from accessing a portion of the course materials
c) You purchased a bundled package and only wish to return specific components
d) Other extenuating circumstances warrant consideration
Partial refund amounts will be calculated based on the content accessed and the time elapsed since purchase. All partial refund decisions are final and made at the discretion of Quarimenlivo management.
5. Subscription Services
5.1 Monthly Subscriptions
Monthly subscription services may be canceled at any time. Upon cancellation, you will retain access to all subscribed content until the end of your current billing period. No refunds will be provided for partial months of service.
5.2 Annual Subscriptions
Annual subscription purchases are eligible for a full refund if the request is submitted within fourteen (14) days of the initial purchase date and you have not accessed more than twenty-five percent (25%) of available content. After the fourteen (14) day period, annual subscriptions are non-refundable, but you may cancel to prevent future renewals.
5.3 Automatic Renewals
Subscription services automatically renew unless canceled prior to the renewal date. Refunds for automatic renewals will only be granted if the request is submitted within seven (7) days of the renewal charge and you have not accessed any content since the renewal date.
6. Promotional and Discounted Purchases
Special terms apply to courses and services purchased at promotional or discounted rates:
a) Purchases made with promotional codes may be subject to modified refund terms as stated at the time of purchase
b) Heavily discounted items (more than fifty percent off regular price) may be marked as final sale and are non-refundable
c) Limited-time offers and flash sales may have shortened refund windows or no refund eligibility
d) Gift purchases and gift card redemptions follow separate refund procedures as outlined in section 8
7. Technical Issues and Service Interruptions
7.1 Platform Unavailability
If our platform experiences technical difficulties that prevent you from accessing purchased content for more than seventy-two (72) consecutive hours, you may be eligible for a refund or account credit, regardless of standard refund period limitations.
7.2 Content Quality Issues
If you experience persistent technical issues with course content (such as broken videos, missing materials, or corrupted files) that cannot be resolved by our technical support team within seven (7) days, you may request a full refund regardless of content completion percentage.
7.3 Reporting Requirements
To qualify for refunds related to technical issues, you must report the problem to our support team at help@quarimenlivo.com within seven (7) days of first encountering the issue and allow our team a reasonable opportunity to resolve the matter.
8. Gift Purchases and Corporate Accounts
8.1 Gift Purchases
Courses or services purchased as gifts for other users follow special refund terms. The purchaser may request a refund within fourteen (14) days of purchase if the gift recipient has not yet redeemed or accessed the content. Once redeemed, standard refund policies apply based on the recipient's usage.
8.2 Corporate and Group Purchases
Bulk purchases for corporate training or group learning programs are subject to separate refund agreements as outlined in individual contracts. Contact our corporate sales team for specific refund terms related to enterprise accounts.
9. Refund Denial and Appeals
9.1 Grounds for Denial
Refund requests may be denied for the following reasons:
a) Request submitted outside the eligible refund period
b) Course completion exceeds the twenty-five percent (25%) threshold
c) Certificate of completion has been issued
d) Evidence of policy abuse or fraudulent activity
e) Insufficient information provided in the refund request
f) Purchase falls under non-refundable categories
9.2 Appeals Process
If your refund request is denied and you believe the decision was made in error, you may submit an appeal by emailing help@quarimenlivo.com with "Refund Appeal" in the subject line. Include your original refund request reference number and any additional supporting documentation. Appeals will be reviewed by senior management within ten (10) business days.
10. Abuse Prevention
We reserve the right to deny refund requests and suspend or terminate accounts if we detect patterns of abuse, including but not limited to:
a) Multiple refund requests for similar courses or content
b) Completing or substantially accessing content before requesting refunds
c) Systematic purchasing and refunding behavior
d) Sharing or distributing downloaded content before requesting refunds
e) Creating multiple accounts to circumvent refund limitations
Accounts flagged for refund policy abuse may be permanently banned from making future purchases on our platform.
11. Currency and Transaction Fees
Refunds will be processed in the original purchase currency. Please note that currency conversion fees, international transaction fees, or payment processing fees charged by your bank or payment provider are non-refundable and are not covered by Quarimenlivo. Any difference in exchange rates between the purchase date and refund date may result in you receiving a different amount than originally paid.
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at quarimenlivo.com. Your continued use of our services after any changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.
13. Contact Information
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: help@quarimenlivo.com
Phone: +27448741217
WhatsApp: https://wa.me/27448741217
Mailing Address:
Quarimenlivo
217 Stargazer, Clearwater Eco Estate
Jackaroo Park, Emalahleni
1034, South Africa
Our support team is available to assist you during standard business hours and will respond to all inquiries within forty-eight (48) hours.